PRIVACY POLICY

Effective Date: March 1, 2026

Custom Golf Trips LLC ("CGT," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (customgolftrips.com) or engaging with our services, you agree to the practices described below.

1. Who We Are

Custom Golf Trips LLC is a Missouri limited liability company that designs and coordinates group golf trips for clients located in the United States.

2. Information We Collect

We collect information directly from you when you contact us, request a planning call, or engage our services. Information collected includes:

At initial inquiry:

  • Name (first and last)

  • Phone number

  • Email address

  • Group size estimate

  • Trip Style interest

  • Estimated timeframe

  • Any additional context you choose to share with us

Once trip planning is engaged:

  • Information about other members of your group ("roster data"), which may include names, contact information, and golf-related details (handicap, scoring history, etc.) provided by you on behalf of your group

  • Trip-related preferences and selections

  • Payment information processed through Stripe (we do not store full payment card information; see Section 4)

Automatically collected:

  • Standard website analytics (pages visited, browser type, approximate location) collected by our website host

We do not collect Social Security numbers, driver's license numbers, financial account credentials, or other sensitive identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries and communicate about prospective and active trips

  • To plan, coordinate, and deliver the services you have engaged us to provide

  • To send transactional communications (booking confirmations, reminders, invoices, trip-related updates)

  • To send periodic marketing communications about new offerings, Trip Styles, or destinations (you may unsubscribe at any time using the link in any marketing email)

  • To process payments via Stripe

  • To comply with legal obligations and protect our legal rights

We do not sell your information. We do not share your information with third parties for their marketing purposes.

4. Third-Party Service Providers

We use the following third-party platforms to operate our business. Each has its own privacy policy that governs how they handle your information:

These providers are bound to use your information only to perform the services we have contracted them for.

5. Information About Other People (Roster Data)

When you engage us to plan a trip for your group, you may provide information about other members of your group, including their names, contact information, and golf-related details. You represent that you have the authority to share this information with us on their behalf. We will use this information only to plan and deliver the trip you have engaged us for.

If a member of your group contacts us directly to request that we delete or correct their information, we will do so within a reasonable timeframe.

6. Data Retention

Our retention practices depend on the nature of your engagement with us:

  • Prospective clients (those who have contacted us but not engaged us to plan a trip): We retain information for up to three (3) years following the last meaningful contact, after which it is deleted unless required to be retained longer for legal, accounting, or dispute resolution purposes.

  • Established clients (those who have engaged us to plan and deliver a trip): We retain information for up to five (5) years following the last active engagement, to support repeat trip planning and continuity. After that period, information is deleted unless required to be retained longer for legal, accounting, or dispute resolution purposes.

If you wish to have your information deleted sooner, you may contact us at the email address listed in Section 10.

7. Geographic Scope

CGT operates exclusively within the United States. We do not actively market our services to individuals located outside the United States. If you are contacting us from outside the United States, please be aware that any information you provide will be transferred to and processed in the United States.

8. Your Rights

Regardless of where you live, you have the following rights regarding the information we collect about you:

  • Right to Know. You may request a summary of the personal information we have collected about you, the categories of information collected, and the purposes for which it is used.

  • Right to Delete. You may request that we delete personal information we have collected about you. We will honor reasonable requests subject to any legal retention obligations (for example, if we are required to keep records for accounting or dispute resolution).

  • Right to Correct. You may request correction of any inaccurate personal information we hold about you.

  • Right to Opt Out of Marketing. You may opt out of marketing communications at any time using the unsubscribe link in any marketing email. You will continue to receive transactional communications related to active trips.

  • Right to Non-Discrimination. We will not deny you services, charge you different prices, or provide a different level of service because you exercised any of the rights described above.

We do not sell your personal information. We do not share your personal information with third parties for their independent marketing purposes.

To exercise any of these rights, contact us at the email address in Section 10. We will respond within a reasonable timeframe and may need to verify your identity before processing the request to protect your information.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, contact us and we will delete it.

10. Contact Us

For privacy-related inquiries or to exercise any of the rights described in Section 8, contact us at:

Custom Golf Trips LLC Email: support@customgolftrips.com Mailing address available upon written request.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top reflects the most recent version. We encourage you to review this policy periodically.