FREQUENTLY ASKED QUESTIONS

ANSWERS BEFORE YOU ASK

These are the questions we hear most — usually before a group ever gets on a call.

If yours isn't here, we’d love to assist you.
Email: support@customgolftrips.com

Section 01

Getting Started

Thirty minutes. No commitment, no pressure. We ask about your group, your history, your budget, and what you're trying to build. Then we tell you what we think — which Trip Style fits, which destinations make sense, what the timeline looks like, what it'll cost. By the end of the call, you'll know whether CGT is the right partner for your trip, and we'll know whether we can build what your group is after.

As early as possible. Every CGT trip requires at least 90 days between deposit and trip departure. That's the room we need to build the trip to the CGT standard. Inside 90 days, the engagement is reviewed case-by-case and, where we can build the trip at the level we're accustomed to providing, carries a $50-per-person rush fee.

We can move fast. The destinations can't. The best courses, the best dates, and the right lodging go first — which is why planning starts the moment your deposit lands. Six months out is better than three. A year out is better than six months.

No. Most groups don't. Part of the Introductory Call is figuring out which Trip Style fits how your group actually competes — or doesn't. If you've already studied the six styles and have a strong opinion, bring it. If you haven't, that's what the call is for.

No. Destination, dates, group size, budget — none of it has to be locked before the first call. If you have preferences, bring them. If you don't, we'll walk you through what makes sense based on your group's profile and what you're trying to build.

Just the organizer. The Introductory Call works best as a focused conversation — one decision-maker, one planner, real ground covered. Bring your group into the trip's design once we've laid the foundation together.

A $500 deposit gets the work underway. That deposit is applied in full toward your group's final balance. From there, we begin coordinating your Trip Style design, advising on courses and lodging, and producing the materials your trip will include.

Section 02

What's Included

Once you submit a deposit, you receive an immediate partnership with CGT to get your golf trip planned and coordinated in full. We will work together to create an itinerary that accomplishes all of your goals, we will help you choose a Trip Style — each comes with a pre-set arrangement of materials which will be produced and shipped to you before the trip commences — and we will provide any support we can from the first call to your final putt.

The planning itself is concrete: your deposit puts us to work on up to 20 reservation-specific recommendations — pricing, availability, and reservation logistics researched for specific venues, each checked for fit — culminating in the Trip Flyer that fills your roster.

Course fees, lodging, travel, food and beverage, and gratuities. Those are paid directly by your group to the establishments hosting your trip.

No — but we would if we could. The reservations have to be in your group's name because your group is the one staying and playing. What we do is everything that gets you to the booking ready: travel coordination from your drive-in or fly-in to the distance between lodging and the first tee, tee time windows that don't put your group in a rush, conversations with whoever needs to be spoken to in advance — head pro, group sales, lodging manager, restaurant — so the call your organizer makes is a confirmation, not a cold introduction. Every establishment runs their own process. We work within theirs to make the booking a breeze for your group.

Your group does. Reservations stay in your name, on your terms — and CGT never marks up, takes a cut, or passes money through. Where we step in is the financial management around it: per-person cost breakdowns, total trip cost breakdowns, deposit-deadline schedules, and tools to help collect from your roster. Coordination requests from CGT to your group tend to land harder than the same request from a friend — so we carry that weight when it helps.

Yes. Every Trip Style comes with a pre-set arrangement of materials, designed and produced specifically for your group. The exact pieces depend on the Trip Style chosen — see the Trip Style pages for the full breakdown. If your group wants something beyond what's included — additional contests, custom apparel, branded accessories — we'll build it in.

No. CGT is not a travel-along service. The materials your Trip Style includes are produced and shipped before your trip begins, and your group runs the event on the ground. We remain available throughout for questions, adjustments, and support — from the first call to your final putt.

Section 03

Pricing & Payment

It depends on the Trip Style your group chooses. Per-person pricing starts at the rate listed on each Trip Style page and scales based on group size, materials, and any add-ons your group decides to include. We give you a full per-person and total trip cost breakdown during the planning process — no surprises, no hidden line items. Course fees, lodging, travel, food and beverage, and gratuities are paid separately by your group to the establishments hosting your trip.

A $500 deposit gets the work underway. It's a planning engagement fee, applied in full toward your group's final balance — not an additional cost. Once received, CGT begins the planning partnership: your trip's variables worked to decisions, up to 20 reservation-specific recommendations researched and checked for fit and availability, and the Trip Flyer built to fill your roster.

In two milestones, both counted back from your trip date: 50% of your balance is due 90 days out, and 100% is due 60 days out — the same moment your roster locks. Those deadlines hold across every Trip Style. They're what let planning move into production fully funded, finalized, and on schedule.

Yes — within the milestone schedule. After the deposit, payments run by ACH under a signed authorization, and the debit schedule can be built around how your group collects — as long as 50% is in by 90 days out and the balance is complete by 60. If it helps, we'll map the payment schedule together.

The deposit is paid by credit or debit card. Everything after the deposit is paid by ACH bank transfer under a signed authorization that spells out the amount and date of each payment. Venmo, cash, and personal checks are not accepted.

$50 per person, applied when an engagement begins fewer than 90 days before your trip date — or when a milestone deadline is missed.

Rush trips are reviewed case-by-case. If accepted, milestone deadlines are accelerated or consolidated to fit the window.

No. The $500 deposit is non-refundable once submitted. But it's never lost: if your group's plans change, the deposit converts to a transferable credit toward a future planning engagement, valid for two years — and any unused recommendations carry forward with it.

Section 04

Trip Styles & Customization

The Introductory Call is where this gets answered. We ask about your group's history, how competitive everyone is, what kind of trip the organizer is trying to build, and which formats your group has run before. From there, we recommend the Trip Style that fits — not based on what's most expensive or most complex, but on what your group will actually enjoy and want to repeat. If you've already studied the six styles and have one in mind, we'll pressure-test the choice with you on the call.

Yes. The six Trip Styles are starting points, not cages. Once we've picked the style that fits your group, we tailor the details — formats per round, draft mechanics, awards structure, materials list, scoring nuances — to what your group is actually trying to build. Customization happens inside the Trip Style framework, not outside it.

Tell us on the call. The six styles cover the most common ways groups want to compete — but if your group has a tradition, a format, or a structure that doesn't match any of them, we build for it. The Trip Style framework is a starting language, not a wall. Some of our best work happens when a group shows up with a specific vision the existing styles don't quite hold.

Sometimes. Each Trip Style is designed as a system — the format, the materials, and the competition structure all work together by design. Mixing elements can work when the combination still holds together as a coherent trip. It doesn't work when the mix creates conflicts that undermine the experience your group is after. We'll tell you straight on the call which combinations make sense and which don't.

That's fine — and more common than you'd think. Plenty of groups come to us with courses already locked in, lodging reserved, dates set, or a previous tradition they want carried forward. We design the trip around what's in place and fill the gaps that aren't. Tell us what's done and what's still open, and we work from there.

Section 05

Logistics & Coordination

Group sizes shift — we plan for that. Every Trip Style has a working range, and as long as your group stays within it, we adjust formats, pairings, and materials during planning. The rules are simple:

Up to Roster Lock (60 days out): Additions and reductions roll into planning, with pricing adjusted to the roster.

After Roster Lock: The roster is final. No additions — and reductions don't reduce the invoice, because the locked headcount is what planning and production are built on. Format and specification changes are reviewed case-by-case.

Inside 30 days: Materials are finalized, produced, and prepared to ship. No edits or changes can occur after that point.

We work with you well before these deadlines to make sure the roster you're planning around is the roster you're showing up with.

Before Roster Lock, we adjust — pairings, brackets, and any group-specific elements get rebuilt around the new roster. After Roster Lock, the locked headcount governs the invoice and the build; after the 30-day materials lock, materials are produced as configured. Contingency planning is part of how we design every trip from the start: substitute golfer, format adjustment, scoring adaptation — fallback options for the common scenarios get mapped well in advance, so when a drop-out happens, your organizer already has a path forward in hand.

As involved as you want to be — and no more. Some organizers want to approve every decision, sit in on every conversation, and shape every detail. Others want to hand off the work and show up to a trip that's already designed. Both work. The Introductory Call is where we figure out which mode fits you, and the planning process adjusts from there.

Through the organizer. The organizer is our primary point of contact — we work with them on planning decisions, deliverable approvals, deadlines, and roster details. Group-facing materials like the Trip Flyer and Master Itinerary are produced for the organizer to distribute to the group through whatever channel they already use. We don't insert ourselves into your group's chat. Your trip, your group, your relationships — we support the organizer running it.

We advise. Tee time windows and pacing are part of the trip design — we recommend the windows that match your group's size and the format being played, and where it serves the trip, we coordinate with course contacts in advance. The reservations themselves stay in your group's name; the structure behind them is built with you during planning.

Most things that go wrong on a trip are things we've already planned around. Weather, injury, course closure, lodging issue, drop-out — we map fallback options for the common scenarios during planning, so when something shifts, the organizer already has a path forward in hand. CGT remains available throughout your trip for advice and support from the first tee shot to the last putt.

Section 06

Production & Materials

After the 60-day milestone. That's when material production begins — full payment received, roster locked, configuration finalized, vendors green-lit. Between 60 and 30 days out is the production window; it's also when all upgrades are ordered. 30 days before your trip departs, materials are finalized and prepared for shipment.

A few days before your trip begins. Shipments are timed to arrive ahead of the group, addressed to the organizer or to the host venue depending on what works best for your trip. Your group opens the box, and the trip is set up.

Whenever you want — it's your call, and we prompt you with it at Roster Lock. Two paths:

Draft early: We ship your Draft Kit ahead of the trip and you run the draft wherever your group gathers. Because teams are set before production, team-sized and team-colored gear — like polos — is on the table.

Draft on-site: The kit arrives with everything else and draft night happens at the destination. The only trade: custom-sized team goods can't be produced, since teams don't exist until you're already there.

Either way, upgrades are ordered between 60 and 30 days out so everything is produced, personalized, and delivered on time.

It depends on the Trip Style your group chose. Each Trip Style includes a pre-set arrangement of materials — see the Trip Style pages for the full breakdown by style. Across the styles, materials may include scorecards, scoreboards, draft kits, the Master Itinerary, the Stroke Allocation Board, hole contest kits, rules boards, custom yardage books, awards, and Trip Flyers. Optional add-ons like custom apparel and branded accessories ship in the same delivery.

No. CGT is not a travel-along service. The materials your Trip Style includes are produced and shipped before your trip begins, and your group runs the event on the ground. Materials are designed to be straightforward to set up — boards mount, scorecards distribute, draft kits open and play. If any item needs assembly instructions, those are included in the box.

First: no trip is ever left without materials. Everything is maintained digitally throughout the engagement, so if physical materials are damaged or fail to arrive, complete digital versions are provided immediately at no cost, printable locally.

Damaged materials: Tell us immediately — we work the best path forward given your timeline, from replacement to credit.

Lost shipments: If base materials fail to arrive before your trip through no fault of your group, CGT refunds the materials component of your fee and adds an equal goodwill credit toward a future engagement.

Yes. Everything in the box is yours. Many groups display awards, save scoreboards, and hold onto draft kits and scorecards as part of the group's history. Materials are designed to last — built for the trip, kept for the legacy.

Section 07

Cancellation & Changes

Cancellations are reviewed under the Trip Planning Master Agreement signed at engagement, which accounts for the timing of the cancellation and the work already completed. In short: more than 90 days out, amounts paid above the deposit are refunded; between 90 and 60 days, refunds are pro-rated as production approaches; inside 60 days, paid amounts are retained — materials are in production. The $500 deposit is non-refundable in any scenario, but converts to a transferable two-year credit. If your circumstances change, talk to us early — the sooner we know, the more options we have to work with.

Postponements are handled as planning changes, not cancellations. Small shifts — dates moving within the same window — roll into the planning relationship. Bigger moves are reviewed case-by-case based on the work completed and the new work required, and a change of destination begins a new engagement. If plans dissolve entirely, your deposit converts to a transferable credit valid for two years, with unused recommendations carried forward — safe for when you're ready to pick planning back up.

The trip continues. Weather is one of the contingencies we plan around during the design phase — most courses have rain-day policies, and we work those into the plan upfront so your group has a path forward if a round gets washed out. Refunds for course fees go directly between your group and the course; CGT doesn't hold or refund money on behalf of establishments.

Reservations are in your group's name, so the establishment's refund and rebooking policies apply directly to your group. Where CGT can help — finding a replacement course, rerouting an itinerary, adjusting formats around a lost round — we step in immediately. The trip's structure is designed to absorb a single venue change without falling apart.

Section 08

Working With CGT

A dedicated point of contact from first call to final putt. CGT is a small, focused team — when you engage, you're not handed off between departments. The same person guiding the Introductory Call is the person managing your trip's design, production, and support window.

As often as the trip needs. Some trips need weekly check-ins through the planning phase; others need a few key touchpoints and then run quietly until production. We adjust the cadence to your trip and your involvement preference — the Introductory Call sets the pace.

All three. Email and text handle the day-to-day — quick approvals, status updates, roster questions. Calls are reserved for the bigger decisions, where seeing eye-to-eye matters more than typing it out.

Within 48 hours during planning. Faster on time-sensitive items. During your trip, the support line is active throughout — we remain available for advice and adjustments from the first tee shot to the last putt.

Yes. After your trip, we debrief with the organizer — what worked, what didn't, what your group wants to change for next time. Many groups come back for an annual trip, and the post-trip conversation is where the next one starts taking shape. Continuity is part of what we build for.

That's the goal. CGT is designed for groups that want to turn a trip into a tradition. Returning groups bring history with them — past pairings, format preferences, returning champions, evolving rivalries — and we build new trips that carry that history forward.